** The UK Credit Card Centre has been designated as a Credit Intermediary under the Consumer Credit Directive(CCD) of 2011. The UK Credit Card Centre receives commissions from credit card referrals/applications and credit card sales.
Capital One History
The Capital One Group is a top ten credit card issuer in both the UK and United States, with more than $147 billion in managed loans and approximately 50 million world-wide customers, serviced by approximately 27,000 employees. In 1996 Capital One launched its first overseas operation in the UK where the UK bank currently offers Visa and MasterCard credit cards to UK customers.
Focus on innovation
Capital One's culture encourages innovation and entrepreneurialism. This can be evidenced by the introduction in 1992 of 'balance transfer' concept, allowing credit cardholders to move their balances to Capital One at more favourable interest rates. The strategy revolutionised the U.S. card market and brought lower rates for millions of customers. This has helped Capital One grow from one million customers at the end of 1990 to 50 million to date.
We offer five great credit cards to consumers; the Platinum card, the Balance Transfer and Purchase Credit Card, the Fixed Rate Credit Card, the Low Rate Balance Transfer Card and the Classic Card.
Frequently Asked Questions
What credit cards do Capital One offer?
Capital One believes that everyone should have the chance to have a credit card. We have both Platinum cards and Classic cards.
Who can apply for a Capital One credit card?
You must be over 18 and resident in mainland UK. For a Platinum card you must be aged 21 or over and receiving an income of more than £10,000 per annum.
How can I apply for a Capital One Credit Card?
You can apply now over the internet, it only takes between 5 and 10 minutes! Find out more about credit cards.
I have been declined for a credit card before - does this mean Capital One will decline me?
Not necessarily. Capital One takes all the information you provide on your application form - and a decision is then made based on that information and also information of your previous credit history. If you are unsure why you have been declined now or in the past you can get a copy of your credit file from the credit reference agencies which Capital One uses: Experian and Equifax.
My application got declined. Can I apply again?
You can apply again, but please wait at least six months before you do. You will receive the same response if you apply again immediately.
Are there any restrictions around transferring a balance?
You can only transfer the balance of a properly maintained UK card account. The minimum amount you can transfer is £50, and the amount must be rounded to the nearest pound.
Do I need to sign a credit agreement?
Yes. After you've been accepted, we will send out two copies of the credit agreement to you. You need to read and sign the one with the yellow band at the bottom of the page, and send it back to us. The second is for you to keep.
What does it mean if I want you to make a credit decision about me, without considering information about others financially associated to me?
We allow people applying for credit cards with us to have a decision made, without considering information about those who are financially associated to that person. You would be offered a specific product as an alternative to the range of products we make available to consumers who are happy for decisions to be made using data about their financial associates, which will be comparable in terms of the rates and credit limits.
However, by asking us not to use data about a financial associate, an applicant will not benefit from any good credit records of people with whom they have joint financial commitments, when we are making a credit decision and their application may therefore be adversely affected by the decision to 'opt out'.
What is Third Party Data?
Third Party data is any data, which may not relate directly to the person that we are making a decision about. The decision to give credit to a person might be based on data relating to them and to other people with whom that person is financially associated. An example could be a joint bank account which is shared with another person, or data relating to a type of credit with whom the person has jointly applied e.g. a mortgage or loan.
How do I opt out of Third Party Data?
Any person making an application by telephone on 0800 952 2271* can 'opt-out' of having a credit decision made using Third Party Data. It is the responsibility of the applicant to make the telephone associate aware that they wish to 'opt-out', at which stage they will be sent a specific 'opt-out' application pack in the post.
*Typical call charge from a BT landline is 7p connection fee plus up to 2p per minute. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.
How can I transfer balances from other cards to my Capital One card?
There are several ways you can transfer a balance to your Capital One card: - when you apply for a card - simply complete the balance transfer section of your application form or you can contact us on 08458 400 400* after your account has been set up. You just need to provide your card company name (e.g. Barclaycard), card number and the amount you wish to transfer.
*Typical call charge from a BT landline is 7p connection fee plus up to 2p per minute. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.
How do I contact Capital One?
You can call us:
Account enquiries 08458 400 400*
Application enquiries 0800 952 5452
Calling from abroad +44 115 993 8002
*Typical call charge from a BT landline is 7p connection fee plus up to 2p per minute. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.
You can write to us:
Applications: Capital One Card Services, Freepost, PO Box 5281, Nottingham, NG2 3YG
Application Review: Application Review Department, Capital One Card Services, Freepost, PO Box 5281, Nottingham, NG2 3YG
General Correspondence: Capital One Card Services, PO Box 5283, Nottingham, NG2 3YJ
How do I enter my address if my house doesn't have a number?
Enter your postcode and put your house name in the 'House name' field, leaving the 'House number' blank.
How does Capital One decide which product is right for me?
You should always apply for the card that suits you best. A description of all our products can be found on the website. You'll be able to find a more detailed description on the 'credit cards' page.
How long will it take to complete my application?
It should take between 5 and 10 minutes to complete your online application.
I don't live on the UK mainland, can I apply for a card?
Under our consumer credit licence, we can only lend to mainland UK (including Northern Ireland) addresses. Unfortunately that means we cannot accept applications from addresses in the Channel Islands, Isle of Man or abroad.
I have incurred interest on my other account due to the delay in Capital One processing my balance transfer - why is that?
You must allow 4 working days for the payment to reach the other account from the date it appears on your Capital One account. Please contact us if you think there is a problem.
I want to get a copy of my credit file, how can I contact the credit reference agencies?
There are two credit agencies used by Capital One, Experian and Equifax. You need to write to them with your addresses over the last 6 years, enclosing a cheque for £2.00 made payable to Experian or Equifax depending on which you choose to contact. Send these to: Experian, Consumer Help Services, PO Box 8000, Nottingham, NG1 5GX, or, Equifax Europe, Department 1E, PO Box 3001, Glasgow, G81 2DT
I've changed my mind - can I cancel my balance transfer request?
Unfortunately, once you've requested a balance transfer, we cannot cancel it. You can contact the other company once the payment has been received to request a transfer back.
I've received a mailing from Capital One, can I apply for it over the phone or the internet?
If there is a web address on the mailing, you can enter that into the address bar on your browser window. However, if there isn't one then this is a personalized invitation for which you have been specially selected, so you need to complete the application form and return it to us by post.
Is it safe to apply for a credit card online?
Yes - we use a 'secure session' using SSL encryption technology whenever sending confidential information over the Internet. In a secure SSL session, information passed back and forth between your computer and the computers at Capital One is encrypted. Capital One can support up to 128 bit encryption which at present is the most secure available.
Tell me more about the credit reference agency search
To help us with your application, we get information from Experian and/or Equifax, who are the two major credit reference agencies in the UK. They supply us with information about your credit history. We need your permission to look at your credit file which you give to us by clicking the submit button on your application form.
What does Payment Protection Insurance cover?
Payment Protection Insurance will pay 10% of your outstanding balance for 12 months in the event of you being unable to work through accident, sickness or unemployment, until you return to work, or until the outstanding balance has been repaid - whichever happens first.
What happens if I become ill or unemployed?
How can I repay my credit card bill then?
Payment Protection Insurance is a type of insurance that helps protect your credit card repayments in the event that you are unable to work through sickness, accident or unemployment. For a small monthly payment, PPI will pay 10% of your outstanding balance.
What happens if my credit limit isn't big enough to cover my balance transfer?
We will transfer up to within £100 of the credit limit we allocate to your account so you need to give us the balance transfer information in priority order. If you do not have enough credit limit available on your card, we will transfer as much of your request as we can.
What happens to my Payment Protection Insurance cover if I miss payments on my credit card account?
If you do not make a payment on your account for 3 months, your Payment Protection Insurance will automatically be cancelled.
What happens when I have completed my application?
After you have completed your application form, we will review your information and make a decision. If you have been accepted, we'll try to tell you straight away. Sometimes we may need more time to consider your application, in which case we will contact you in the next 7-10 working days.
What if I don't want the card you have offered me?
We have used the information you have provided to find what we think is the best card for you. If you do not want the card you have been offered then you do not have to take it. Simply do not sign and return the Terms and Conditions that we will send you.
What information will you need from me for the application?
We will require personal details such as your address, employment status and time at bank. If you want to transfer balances from your other credit or store cards, you'll need to have the card numbers and balances handy.
What interest will I pay on my balance transfer?
The interest you pay on your balance transfer depends on the product you have been offered. You can find out the interest rate in your Terms and Conditions under 'Other Financial Information'.
What is the marketing opt-out?
Under the Data Protection Act 1998, any person has the right to request not to be marketed to by post or over the phone. To respect your wishes, we have included a marketing opt-out box on all our application forms. Once you are a customer, you can still opt out, simply contact our Customer Services department.
What should I put in the 'Occupation' box?
If you are employed, please enter your job title for example 'Factory worker' or 'Sales Executive'. If you are self-employed please enter your trade in the occupation box, for example 'Builder' or 'Joiner'.
What should I put in the income boxes?
You should enter the amount of money you get from your salary every year before tax. If you are a homemaker, unemployed or retired, please add up all the pension and benefits you would receive in one year and enter this as your income.
Who are Capital One?
Capital One started in the US as part of one of the oldest credit card businesses in the world. We entered the UK market in 1996. As a Group, we now have over 49 million customers world wide. We are a provider of credit cards and also have different types of savings accounts.
Why do I have to choose a card design - will it make any difference to the product?
If you are asked to choose a design for a card, the picture on the card will not make any difference to the benefits or other features of the card; it is there so that you can choose the design you like the best.
Why do you need to know how long I've been at my address?
If you haven't been at your address very long, we may ask you for a previous address to aid us in establishing your financial background in order to help us find the best product for you.
Why do you need to know my previous address?
We need your previous address to establish your financial background, in order to help us find the best product for you. If you want details of your credit history you need to contact one of the credit reference agencies Capital One uses: Experian or Equifax.
Do I need to keep making payments on my other card?
It can take 7-10 working days to complete the balance transfer. We advise you to continue making your minimum monthly payments to your other card until you get a letter from us confirming that the balance transfer has been done, or you see the balance transfer on your monthly statement.
What can I do to speed up or influence the decision?
We'll make the decision as quickly as we can. Please do not reapply or call us as this will not influence the decision we make. Occasionally we may need an extra piece of information, such as proof of your address, and obviously you should respond as soon as possible.
What do I do if I don't have a postcode?
If you don't have a postcode, leave this box empty and type your full address in the free-form address entry boxes.
Will transferring the balance close my other account?
No. If you wish to close your account with your other lender, you need to do that yourself.
Capital One ID Theft Services
One stolen piece of information - that's how easy it could be. With just a few of your personal details from your dustbin, your PC, even your mail, an identity thief can open credit cards, arrange loans and make purchases in your name, without you knowing. Find out more about ID Theft
ID Theft Assistance
If you were a victim of ID Theft, who would you turn to? Capital One provide all our customers with ID Theft advice and information 24 hours a day. And if you do become a victim then we will help restore your identity with minimum fuss. We understand how stressful ID Theft can be, so if you are unfortunate enough to become a victim, one of our named advisors will work with you to help resolve your case no matter how long it takes. We can provide you with assistance 7 days a week, 365 days a year, just call our confidential helpline number above. Lines are open 24 hours a day
Find out more about protecting yourself from ID Theft
Free benefits for Capital One credit card customers
At Capital One you get many free benefits as standard, including some exclusive to Capital One customers. To make the most of our free benefits take a look at what's available. Most are automatically activated when you receive your card, others you will need to register for.
Safety and Security
We have a wide range of protection benefits relating to your financial and personal security. For more information on these benefits visit our Security section.
Add up to 3 extra cardholders to your account
You can give your partner, a member of your family or even a close friend a credit card on your account. When you already have so many bank and card accounts to manage, this is a great way of keeping your finances in one place.
Make your account online
You can pay your bill online by accessing your account anytime, anywhere. You can also set up a monthly email alert to remind you when your payments are due.
Free Purchase Protection Insurance
For peace of mind many of the things you buy are now covered against loss, damage or theft for 100 days after purchase with this free insurance. For more details and terms and conditions please read the policy booklet.
Capital One Progress
The credit card that can shrink your interest rate, Shrink your interest rates to as low as 17.9% p.a. variable
- A credit limit of up to £2,500
- Shrink your rate to as low as 17.9% p.a. variable
- All you need to do is keep up to date with minimum repayments and stay within your credit limit
| Month |
Interest Rate |
| 6 |
27.9% p.a. variable |
| 12 |
25.9% p.a. variable |
| 18 |
23.9% p.a. variable |
| 24 |
21.9% p.a. variable |
| 30 |
19.9% p.a. variable |
| 36 |
17.9% p.a. variable |
Representative example
- £1,200 credit limit
- 29.9% APR Representative variable
- 29.94% p.a. variable on purchases
This is an example only, you may receive a different credit limit
Before you apply, check you're eligible
We're more likely to accept you if:
- You're over 18
- You're used to managing your credit
- You are on the electoral roll
We're not likely to accept you if:
- You've never had credit in the UK before
- You have been declared bankrupt in the last 12 months
Apply for the Capital One Progress Credit Card
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